Privacy Policy
Last Updated: September 30, 2026
FollowTheFeedback.com (“FollowTheFeedback,” “we,” “us,” or “our”) provides websites, CRM systems, business automation, artificial intelligence tools, AI-powered chat and voice systems, lead-response systems, appointment automation, integrations, consulting, and related digital services.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, how long we retain it, and the choices available to you.
Information We Collect
Depending on how you interact with FollowTheFeedback or how a service is configured, we may collect or process information such as:
Name
Email address
Telephone number
Business or company name
Job title or role
Business information
Messages and inquiries
Contact-form submissions
Appointment information
AI chat conversations and prompts
Call information and transcripts where enabled
Files or information you voluntarily provide
Account and service information
Payment and transaction information
IP address
Browser and device information
Website usage information
Cookies and similar technologies
We ask users not to provide unnecessary sensitive personal information.
How We Collect Information
We may receive information:
Directly from you
Through our website
Through forms, chat systems, or AI assistants
Through telephone, SMS, email, or messaging services
Through CRM and automation systems
From businesses that use our services
Through service providers and integrations
Automatically through website and system technologies
How We Use Information
We may use personal information to:
Provide and maintain our services
Respond to inquiries
Communicate with customers and prospective customers
Operate websites, CRM systems, and automations
Operate AI-powered chat or voice systems
Process and route inquiries and leads
Schedule appointments
Provide customer support
Process payments
Configure and maintain integrations
Troubleshoot technical problems
Maintain security
Prevent fraud or misuse
Improve our services and internal processes
Maintain business and accounting records
Enforce agreements
Comply with applicable laws
Send marketing communications where legally permitted
We seek to collect only information reasonably necessary for the intended purpose.
AI and Automated Systems
Some FollowTheFeedback services may use artificial intelligence, automated workflows, machine learning, or third-party AI providers.
These systems may be used to:
Answer routine questions
Collect information
Assist with customer inquiries
Draft or summarize communications
Organize or route leads
Schedule appointments
Trigger automated workflows
Assist users with administrative tasks
Artificial intelligence can make mistakes. AI-generated responses may be inaccurate, incomplete, outdated, or inappropriate for a particular situation.
Our standard services are not intended to make important legal, medical, financial, insurance, employment, or similarly significant decisions without appropriate human review.
Businesses using systems provided or configured by FollowTheFeedback remain responsible for determining when human review is required.
AI Training and Customer Data
FollowTheFeedback does not intentionally use identifiable customer or end-user personal information to train its own general-purpose artificial intelligence models unless that use is separately disclosed and appropriately authorized.
Some services may rely on third-party AI providers. Information sent to those providers may be processed according to our arrangements with the provider, the configuration of the service, and the provider's applicable privacy and data-processing terms.
Information Processed for Clients
FollowTheFeedback may process personal information on behalf of business customers that use our websites, CRM systems, AI tools, communication systems, or automations.
In these situations, the business customer may determine:
What information is collected
Why it is collected
How it is used
Who receives it
How long it is retained
The business customer is responsible for having appropriate authority, notice, consent, or another lawful basis for information it provides to us or instructs our systems to process.
Privacy requests relating to information controlled by one of our clients may need to be directed to that client.
Calls, Messages, and Communications
Our services may support telephone calls, AI voice systems, SMS, email, messaging, and automated follow-up.
Where enabled, calls or conversations may be recorded, transcribed, processed, or stored where permitted and where appropriate notice or consent has been provided.
Businesses using these services are responsible for complying with applicable privacy, communications, marketing, and consent requirements.
Marketing communications will include an appropriate way to unsubscribe or opt out where required.
Payment Information
Payments may be handled by third-party payment processors.
Where possible, FollowTheFeedback does not directly store complete payment-card information. Payment providers may process payment information according to their own privacy policies and terms.
Cookies and Analytics
FollowTheFeedback.com may use cookies and similar technologies for purposes such as:
Website operation
Security
Remembering preferences
Measuring website usage
Diagnosing technical problems
Analytics
Advertising, if enabled
Where required by applicable law, users will be given appropriate notice or choices concerning non-essential cookies.
Third-Party Service Providers
We may use third-party service providers to operate parts of our business and services.
These may include providers of:
Website hosting
Cloud infrastructure
CRM systems
Artificial intelligence
Telephone and communications services
Email and SMS
Payment processing
Analytics
Cybersecurity
Customer support
Business software
Professional services
Information may be shared with these providers when reasonably necessary for them to perform their services.
We may also disclose information where required by law, to respond to lawful government requests, protect our rights or systems, investigate fraud or abuse, or complete a merger, acquisition, restructuring, or sale of the business.
International Data Processing
FollowTheFeedback operates from the Philippines, but some technology providers we use may operate or store information in other countries.
Personal information may therefore be transmitted to, stored in, or processed outside the Philippines.
Where required, appropriate safeguards will be used in accordance with applicable privacy laws.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
Provide services
Maintain business records
Complete transactions
Maintain security
Resolve disputes
Enforce agreements
Meet accounting or tax requirements
Establish or defend legal claims
Comply with legal obligations
Different categories of information may have different retention periods.
When information is no longer reasonably required, it may be deleted, anonymized, aggregated, or securely disposed of, subject to legal obligations and normal backup procedures.
Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.
These safeguards may include:
Access controls
Authentication
Restricted administrative access
Encryption provided by applicable systems or service providers
Security updates
Backup and recovery systems
Monitoring and other security practices
No internet-based service, cloud platform, communications system, database, or artificial intelligence system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
Security Incidents
If we become aware of a security incident involving personal information, we will investigate and respond based on the circumstances.
Where notification is required by applicable law, we will provide appropriate notification to affected persons, customers, regulators, or other parties.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
Be informed about how information is processed
Request access to your information
Request correction of inaccurate information
Object to certain processing
Withdraw consent where processing depends on consent
Request deletion or blocking where legally available
Request data portability where applicable
Opt out of certain marketing communications
Obtain information concerning certain automated processing
File a complaint with an appropriate privacy authority
Some rights are subject to legal exceptions.
For example, we may need to retain information for accounting, contractual, security, fraud-prevention, regulatory, or legal purposes.
We may take reasonable steps to verify the identity of anyone making a privacy request.
Philippine Privacy Rights
Where the Philippine Data Privacy Act of 2012 applies, data subjects may have rights including:
The right to be informed
The right to object
The right to access
The right to rectification
The right to erasure or blocking
The right to data portability
The right to file a complaint
The right to seek damages where provided by law
Individuals may also contact the National Privacy Commission of the Philippines regarding concerns covered by Philippine privacy law.
International Privacy Rights
Additional privacy rights may apply to individuals in other jurisdictions, including the European Economic Area, the United Kingdom, California, and other locations.
We will honor rights required by applicable privacy laws when those laws apply to our processing activities.
The availability of our website in a particular country does not by itself mean that every privacy law in that country applies to FollowTheFeedback.
Children's Privacy
FollowTheFeedback primarily provides services to businesses and adult users.
Our services are not directed toward children.
We do not knowingly seek to collect personal information directly from children without appropriate authorization.
If you believe that a child has improperly provided personal information to us, please contact us so we can investigate and take appropriate action.
Sensitive Information
Our general services are not intended to function as unrestricted repositories for highly sensitive information.
Customers should not provide health information, financial information, government identification numbers, biometric information, privileged information, or similarly sensitive data unless:
It is reasonably necessary for the service;
They are authorized to provide it; and
Appropriate arrangements have been established for handling it.
Additional requirements may apply when services are provided to regulated industries.
Third-Party Websites and Services
Our website and services may link to or integrate with third-party websites, software, APIs, AI systems, communication platforms, or other services.
Those third parties operate under their own privacy policies and terms.
FollowTheFeedback is not responsible for the privacy practices of third parties that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy as our business, technology, services, or legal obligations change.
The current version will be published on FollowTheFeedback.com with an updated revision date.
Where required by law, additional notice or consent will be provided before materially different processing begins.
Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact us through:
FollowTheFeedback.com
Until a dedicated privacy email address is published, privacy inquiries may be submitted through the contact methods available on our website.
Terms of Service
Last Updated: September 30, 2026
These Terms of Service (“Terms”) govern your use of FollowTheFeedback.com and any websites, software configurations, artificial intelligence tools, automation systems, consulting, development, integrations, or related services provided by FollowTheFeedback.com (“FollowTheFeedback,” “we,” “us,” or “our”).
By using our website, purchasing services, approving a proposal or order, creating an account, or otherwise using our services, you agree to these Terms.
If you are using our services on behalf of a business or organization, you represent that you have authority to accept these Terms on its behalf.
If you do not agree to these Terms, do not use our services.
1. Our Services
FollowTheFeedback may provide services including:
Website design and development
CRM configuration
Business automation
Workflow automation
AI-powered chat systems
AI-powered voice systems
Lead-response systems
Appointment and scheduling automation
Email and SMS automation
Customer communication systems
Third-party integrations
AI implementation and configuration
Consulting
Technical setup
Related digital services
Specific services, deliverables, pricing, usage limits, support arrangements, and project requirements may be described in a separate proposal, invoice, order form, statement of work, subscription plan, or other written agreement.
If a specific written agreement conflicts with these Terms, the specific written agreement will control for that particular service to the extent of the conflict.
2. Business Use
Our services are primarily intended for businesses and authorized business representatives who are at least 18 years old.
You are responsible for determining whether our services are appropriate for your business and whether your intended use complies with applicable laws, regulations, industry rules, and contractual obligations.
3. No Guarantee of Business Results
FollowTheFeedback provides technology, implementation, automation, and related services.
We do not guarantee:
Leads
Sales
Revenue
Profit
Conversion rates
Search rankings
Appointments
Customer retention
Response rates
Cost savings
Business growth
Marketing performance
Specific financial results
Examples, demonstrations, projections, case studies, or estimates are provided for informational purposes and are not guarantees of future performance.
Business results depend on many factors outside our control.
4. Artificial Intelligence
Some services may use artificial intelligence, machine learning, large language models, automated workflows, or similar technologies.
AI systems can make mistakes.
AI-generated information may be:
Incorrect
Incomplete
Outdated
Misleading
Repetitive
Inappropriate for a particular situation
Different from what a human would have produced
You are responsible for determining when AI-generated information requires human review.
FollowTheFeedback does not guarantee the accuracy, completeness, reliability, legality, uniqueness, or suitability of AI-generated content.
AI systems should not be relied upon as the sole basis for important legal, medical, financial, insurance, employment, safety, or similarly significant decisions.
5. Human Review
Our systems may automate repetitive tasks, communications, scheduling, information collection, and other business processes.
Automation does not eliminate your responsibility to supervise your business.
You remain responsible for:
Reviewing important AI outputs
Monitoring automated communications
Checking business information for accuracy
Correcting errors
Handling unusual or sensitive situations
Determining when human intervention is appropriate
Making final business decisions
Unless we expressly agree otherwise in writing, FollowTheFeedback does not continuously monitor your systems or communications on your behalf.
6. Your Responsibilities
You agree to provide accurate information reasonably required for us to perform our services.
You are responsible for:
Information and content you provide
Instructions you give us
Your products and services
Your customers
Your business practices
Your legal and regulatory obligations
Obtaining required licenses or permissions
Maintaining lawful customer relationships
Reviewing systems before relying on them in production
Maintaining appropriate human oversight
You may not instruct us or our systems to perform activities that are unlawful, fraudulent, deceptive, abusive, dangerous, or otherwise prohibited by these Terms.
7. Customer Data and Consent
You are responsible for ensuring that you have the necessary legal authority to provide personal information to FollowTheFeedback or to third-party systems we configure on your behalf.
This includes information belonging to:
Customers
Prospects
Employees
Contractors
Website visitors
Leads
Other individuals
Where your business uses calls, recordings, AI voice agents, SMS, email, marketing automation, or other communications, you are responsible for obtaining any notice, permission, consent, or lawful basis required for your use of those systems.
FollowTheFeedback may provide technical tools that make communication possible, but the availability of a feature does not mean that every possible use of that feature is lawful.
8. Privacy
Our handling of personal information is also governed by our Privacy Policy.
When we process personal information solely on behalf of a business client, additional data-processing obligations may apply.
Clients operating in regulated industries or processing sensitive information may require additional contractual arrangements before using certain services.
9. Third-Party Services
Our services may rely on or integrate with third-party products and platforms.
These may include:
CRM platforms
Artificial intelligence providers
Cloud providers
Hosting providers
Telephony providers
Email providers
SMS providers
Payment processors
Domain registrars
Social networks
Analytics providers
Scheduling platforms
APIs
Other software or infrastructure
These services are not fully controlled by FollowTheFeedback.
A third-party provider may:
Experience outages
Change its pricing
Change its API
Change its features
Impose usage limits
Modify its policies
Suspend an account
Discontinue a service
Change technical requirements
Experience security incidents
Remove functionality
FollowTheFeedback is not responsible for failures, interruptions, changes, losses, or limitations caused by third-party services outside our reasonable control.
We may modify an implementation when reasonably necessary because a third-party platform changes.
Additional work required because of a significant third-party change may be treated as new work and may require additional fees.
10. Third-Party Accounts
Some services may require you to maintain accounts directly with third-party providers.
Unless expressly agreed otherwise, you are responsible for:
Maintaining those accounts
Paying third-party fees
Keeping billing information current
Maintaining required subscriptions
Following provider terms
Maintaining appropriate account access
Completing required identity or business verification
We are not responsible if a third party rejects, restricts, suspends, or terminates your account.
11. Service Availability
We aim to provide reliable services, but we do not guarantee that any website, automation, AI system, integration, API, telecommunications service, cloud service, or other technology will operate without interruption or error.
Maintenance, updates, outages, internet problems, cybersecurity incidents, third-party failures, or other events may temporarily affect service availability.
Where commercially reasonable, we will attempt to assist with issues involving systems we manage, subject to the scope of your service agreement.
12. Changes to Technology
Technology changes quickly.
We may replace, modify, or discontinue technical components when reasonably necessary because of:
Security concerns
Provider changes
Software updates
API changes
End-of-life products
Regulatory requirements
Technical incompatibility
Service availability
Business reasons
We do not guarantee that a particular third-party model, platform, API, feature, or integration will remain available indefinitely.
13. Fees and Payment
Prices and payment schedules will be provided through the applicable proposal, invoice, checkout page, subscription, order form, or written agreement.
Depending on the service, fees may include:
One-time project fees
Setup fees
Monthly or recurring fees
Usage-based fees
Third-party charges
Telecommunications charges
Software subscriptions
Additional development or support fees
You agree to pay all amounts you authorize according to the applicable billing terms.
Unless otherwise stated, prices do not include taxes, government charges, or third-party fees that may apply.
14. Recurring Services
If you purchase a recurring service, you authorize recurring billing according to the billing schedule shown when you purchase or agree to the service.
Recurring services continue until cancelled according to the applicable agreement.
Cancellation generally stops future renewal charges. It does not automatically create a refund for a billing period that has already begun.
Any mandatory rights provided by applicable law remain unaffected.
15. Refunds
Unless a specific agreement states otherwise:
Fees for completed work are non-refundable.
Fees for services already provided are non-refundable.
Setup fees are generally non-refundable once setup work has begun.
Third-party charges already incurred on your behalf are non-refundable by FollowTheFeedback.
Subscription payments for a billing period that has already begun are generally non-refundable.
If we cancel a prepaid service without providing the relevant service and the cancellation was not caused by your breach, misuse, or nonpayment, we may provide an appropriate refund or credit for the unprovided portion.
Nothing in this section removes refund or consumer rights that cannot lawfully be excluded.
16. Changes in Project Scope
Unless otherwise agreed, a project includes only the work specifically described in the relevant proposal, order, or written agreement.
Requests that materially change the scope may require:
Additional fees
A revised timeline
A new proposal
A separate project
Examples include substantial redesigns, new integrations, additional automation, major workflow changes, new third-party platforms, or requirements that were not included in the original scope.
17. Client Delays
Our ability to complete work may depend on information, approvals, content, credentials, access, or decisions from you.
We are not responsible for delays caused by your failure to provide reasonably required materials or access.
Timelines may need to be adjusted if required information or approvals are delayed.
18. Intellectual Property
Your Content
You retain your rights in original content, trademarks, business information, data, images, documents, and other materials you provide to us.
You grant us permission to use those materials as reasonably necessary to provide the requested services.
You represent that you have the necessary rights to materials you provide.
FollowTheFeedback Materials
FollowTheFeedback retains ownership of its pre-existing and reusable materials, including:
Templates
Automation frameworks
Processes
Methods
Internal tools
Reusable workflows
Libraries
Code components
Documentation
Know-how
System architecture
General techniques
Using these materials for a client does not automatically transfer ownership of the underlying reusable materials to the client.
Custom Deliverables
Ownership or licensing of custom deliverables will be determined by the applicable proposal or written agreement.
Unless otherwise agreed, any agreed transfer of ownership is subject to full payment of amounts due.
19. AI-Generated Content and Intellectual Property
Artificial intelligence may generate content based on patterns learned from large datasets.
Because of the nature of generative AI:
Similar outputs may be generated for other users.
Outputs may not qualify for copyright protection.
Outputs may contain material similar to existing content.
We cannot guarantee that every AI-generated output is unique.
We cannot guarantee that every output is free from possible third-party claims.
You are responsible for reviewing important AI-generated material before commercial publication or use.
20. Confidentiality
Each party may receive confidential business information from the other.
Each party agrees to use reasonable care to protect confidential information and to use it only for legitimate purposes relating to the business relationship.
Confidential information does not include information that:
Is publicly available through no breach of confidentiality;
Was already lawfully known;
Is independently developed without use of the confidential information; or
Is lawfully obtained from another source.
Disclosure may also be made where required by law.
21. Acceptable Use
You may not use our services to:
Violate applicable law
Commit fraud
Impersonate another person unlawfully
Harass or threaten others
Send unlawful spam
Conduct unauthorized surveillance
Circumvent security controls
Introduce malware
Obtain unauthorized access to systems
Violate intellectual property rights
Process unlawfully obtained personal information
Misrepresent AI-generated communications as human where disclosure is legally required
Engage in activity likely to cause material harm to FollowTheFeedback, its providers, or others
We may refuse, restrict, or suspend services where we reasonably believe their use creates significant legal, security, fraud, abuse, or operational risk.
22. Suspension
We may suspend access to services where reasonably necessary because of:
Nonpayment
Fraud
Security concerns
Illegal activity
Material breach of these Terms
Abuse of our systems
Abuse of third-party systems
Excessive or unauthorized usage
A requirement from a third-party provider
A legal or regulatory requirement
Where reasonably practical, we will attempt to provide notice before suspension unless immediate action is necessary.
23. Termination
Either party may terminate services according to the applicable subscription, proposal, or written agreement.
Termination does not remove obligations that arose before termination, including unpaid fees.
Following termination:
Access may end
Automations may stop operating
Third-party services may need to be transferred or cancelled
Data may eventually be deleted according to our Privacy Policy and applicable law
Outstanding fees remain payable
You are responsible for arranging appropriate business continuity before terminating systems that your business depends upon.
24. No Professional Advice
Unless expressly agreed in a separate professional engagement, FollowTheFeedback does not provide:
Legal advice
Medical advice
Tax advice
Accounting advice
Financial advice
Investment advice
Insurance advice
AI-generated information should not be treated as professional advice merely because it appears authoritative.
You should consult an appropriately qualified professional where professional advice is required.
25. Disclaimer of Warranties
To the fullest extent permitted by applicable law, services are provided on an “as available” and “as is” basis.
We do not guarantee that:
Services will always be available
Services will be error-free
Every automation will operate indefinitely
Every AI response will be accurate
Every third-party integration will continue functioning
Services will produce particular business results
Every technical issue can be resolved
Nothing in these Terms excludes warranties, rights, or obligations that cannot legally be excluded.
26. Limitation of Liability
To the fullest extent permitted by applicable law, FollowTheFeedback will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from or relating to the services, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings.
Where liability can lawfully be limited, FollowTheFeedback's aggregate liability arising from a particular service will not exceed the amount you paid directly to FollowTheFeedback for the affected service during the six months immediately preceding the event giving rise to the claim.
For a one-time project completed in less than six months, the liability cap will not exceed the amount paid directly to FollowTheFeedback for that affected project.
These limitations do not apply where liability cannot lawfully be excluded or limited.
27. Client Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold FollowTheFeedback harmless from third-party claims, losses, liabilities, damages, and reasonable costs resulting from:
Content or data you provide unlawfully;
Your products or services;
Your violation of applicable law;
Your unauthorized communications;
Your infringement of third-party rights;
Your misuse of our services;
Instructions you provide that cause our systems to violate third-party rights; or
Your failure to obtain required notices, permissions, or consents.
This provision does not require you to indemnify FollowTheFeedback for liability caused solely by FollowTheFeedback's own conduct where such liability cannot lawfully be shifted.
28. Events Outside Our Reasonable Control
FollowTheFeedback will not be responsible for delays or failures caused by events outside our reasonable control, including:
Internet outages
Power failures
Telecommunications failures
Cloud outages
Cyberattacks
Natural disasters
Government actions
Labor disruptions
Third-party platform failures
API disruptions
Major software vulnerabilities
Provider suspension
Changes in law or regulation
Other comparable events outside our reasonable control
29. Electronic Communications
You agree that communications, notices, approvals, invoices, agreements, and other records may be provided electronically where legally permitted.
Electronic acceptance, electronic communications, and electronic records may be used to document transactions and agreements between you and FollowTheFeedback.
30. Governing Law
Unless a separate written agreement provides otherwise, these Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles.
Mandatory laws that cannot legally be waived remain applicable.
31. Dispute Resolution
Before commencing formal legal proceedings, the parties should first make a reasonable good-faith effort to resolve the dispute directly.
Either party may provide written notice describing the dispute and proposed resolution.
If the dispute cannot be resolved informally, either party may pursue remedies available under applicable Philippine law and through the appropriate courts or authorities.
A separate client agreement may establish a different lawful dispute-resolution procedure.
32. Severability
If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
The invalid provision will be interpreted or limited as necessary to make it enforceable where legally possible.
33. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
34. Assignment
You may not transfer your obligations under these Terms without our written consent where such consent is reasonably required.
FollowTheFeedback may transfer its rights and obligations as part of a legitimate merger, acquisition, restructuring, sale of business assets, or similar transaction, subject to applicable law.
35. Entire Agreement
These Terms, together with the Privacy Policy and any applicable proposal, order form, statement of work, invoice terms, or other written agreement, constitute the agreement governing the applicable service.
36. Changes to These Terms
We may update these Terms as our services, technologies, business practices, or legal obligations change.
The current version will be posted on FollowTheFeedback.com with an updated “Last Updated” date.
Material changes will apply prospectively where required by law.
Continued use of our services after updated Terms become effective may constitute acceptance where legally permitted.
37. Contact
Questions concerning these Terms may be submitted through the contact methods published on:
FollowTheFeedback.com
A dedicated legal or support email address may be added as the business develops